Terms & Conditions

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Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Gripcase, LLC. Copyright © 2006-, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

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Purchasing

To order our products, please email brian@gripcase.com.

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Credit Cards

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

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Purchase Orders

Purchase Orders are accepted from most public and private schools, resellers, distributors, and businesses. Standard terms are NET 30 unless otherwise approved and in writing and so long as payment is remitted/received in accordance with this term. Gripcase retains the right to approve, modify or revoke Purchase Order acceptance terms.

Gripcase PAY-TO address as follows:

Gripcase LLC
ATTN: Accounts Receivable
2910 Kerry Forest Parkway D4, #254
Tallahassee, FL 32309

Vendor set-up account information as follows:

Phone: 866-554-0984
Fax: 206-577-3868
FTID: 27-5027091

Please contact brian@gripcase.com for more information.

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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

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Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

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Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

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Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

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Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Gripcase, LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

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Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

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Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Our Store is not responsible for the actions of third parties.

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Returns

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

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Shipping Policy

Shipping Time – Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

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Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

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Warranty

Gripcase warrants our products against defects in materials and workmanship for a period one (1) year from the date of original purchase. If the product is defective within that time period, email brian@gripcase.com and we will send a replacement out to you.

If you did not purchase your item directly from gripcase.com, you will need one of the following proof of purchase items in order to get a replacement product:

  • A receipt from an authorized reseller
  • An email order confirmation from authorized reseller

If you are within a year of your purchase date and have one of the above mentioned items, please follow the below instructions to process your claim as fast as possible:

  • Fill out a claim from the entity of purchase(you need your receipt)
  • Receive a case number (via email)
  • Box your defective item, enclose a copy of the email with the claim number on it, and write the claim number on the outside of the box.
  • Send item back via trackable shipping method (UPS Ground, USPS with tracking) to the following address:
    Gripcase, Attn: Warranty, 3911 112th St. SE, Everett, WA, 98208
  • Reply to the email that was sent to you and provide us with the tracking number for your shipment.
  • Once we have received and processed the item, a replacement will be shipped to you via standard mail.

If you are outside of the warranty period or do not have a receipt or similar proof of purchase, send us an email at brian@gripcase.com (please include a picture of the item/damage) and we will do our best to help you.

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